Optimize Care.
Maximize Revenue.
Powered by AI & Analytics
Unlock the full potential of your behavioral health practice. Leverage AI, analytics, and proven processes to drive better outcomes, improve efficiency, & boost revenue.
Bring AI to Addiction Medicine
Want to bring AI into your behavioral health organization but don’t know where to start? Worried about cost, complexity or patient privacy? FIXXER is an affordable entry point to AI, built around behavioral health and addiction treatment workflows. Host it at your facility or in the cloud, de-identify PHI, and connect securely through a PHI-secure API with ChatGPT. From there you can automate analytics, prioritize patients who need attention, generate retention alerts, support discharge planning and translate information into multiple languages.
Multiple EHRs, One View
Bouncing between EHRs just to find basic patient information? FIXXER all your EHRs and systems into one searchable workspace. Have Avatar or Epic for the county but a different system for your practice? Both MRNs sit in one row, with a single patient snapshot and labs, notes, assessments and medications tagged by their source. A lookup that takes about 20 clicks across two EHRs takes 4 in FIXXER, 80% fewer clicks.
Dashboards: Your Team, One Place
You’ve built great Power BI dashboards, but can your team actually access them? FIXXER hosts your Power BI reports in one central place that authorized team members can reach. The video walks through an AMA risk dashboard, a referring facility dashboard and a monthly-weekly performance view. It shows staff navigating reports, filtering data and monitoring performance without hunting for links or logins.
AMA and Patient Retention
Are patients missing appointments or leaving against medical advice? FIXXER’s AMA risk dashboard color-codes each patient’s risk and sorts the list so the highest-risk patients rise to the top. It explains in plain language why each patient is at risk. Paired with automated reminders and timely follow-up, care teams can spot risk earlier and keep patients in treatment.
AI Writer: Medical Necessity Notes
Are payors using AI to deny your claims? Do you wish you had your own AI to fight back? Is repetitive documentation slowing down admissions and authorizations? AI Writer drafts medical necessity notes from authorized patient documents, cutting drafting time by 90% or more. You upload the documents, choose a template and de-identify any fields before anything is sent. You then review exactly what goes to AI and confirm before drafting begins, all through a PHI-secure API with ChatGPT. Every draft goes to a clinician for review before use.
AI Summaries for Patient Management
Too much patient data and not enough time to review it? FIXXER brings records from multiple EHRs, clinical notes, labs and SAPC databases like PCNX into a single patient view. It then generates an AI patient summary through a PHI-secure API with ChatGPT. Diagnoses, medications, vitals, assessments and the care plan appear at a glance, so providers spend less time on chart review and more time on patient care.
Scorecard: Consistent Processes
When staff leave, do your processes break down? The FIXXER Scorecard standardizes key tasks and tracks compliance across a library of 185 metrics. AI summaries highlight trends and opportunities, and KPIs are ranked by variance so the biggest gaps surface first. Patient-level lists show who is overdue and how many days remain before non-compliance, keeping processes consistent even when teams change.
Referral Outcomes: One Dashboard, Both Sides
Referring patients out, or competing for referral contracts? FIXXER can host any Power BI dashboard, and this one shows what happens after a referral. It tracks referrals, admissions and admission rate, plus retention, length of stay and score changes from first assessment to last, filterable by referring facility and down to the individual patient. Health systems and academic medical centers can see how the patients they refer are doing. Treatment providers can share that same outcome data with referral partners as a competitive advantage when contracts are decided.
Our Areas of Expertise
Healthcare organizations often struggle to create meaningful change by jumping straight to analytics without first addressing essential processes. At Shepard Health, we prioritize building strong, standardized workflows, especially in behavioral health organizations facing high turnover.
We collaborate with clients to establish key processes based on real-world data, then enhance these with our technology. This foundation ensures organizations are ready to drive improvement.
With Shepard Health, you don’t just get technology—you get a comprehensive approach that boosts process compliance, improves patient outcomes, and ensures sustainable revenue growth.
Optimize Project Charter, Set Metric Goals, & Begin Process Improvement
Connect FIXXER™ to your Data & Begin Analysis
Kickoff Meeting with Key Stakeholders to Define Priorities, Process, and Personas
Review Dashboard View with Key Stakeholders to Present Initial Findings & Develop Consensus
Implement Best Practices & Conduct Change Management via Guided Advisory
Conduct Ongoing Quality & Process Improvement
Real Results, Real Stories
Albert Senella, President/CEO of Tarzana Treatment Centers:
“Working with Shepard Health has been an extraordinary experience. The analytics and quality improvement expertise they brought to our operations significantly boosted our clinical outcomes, enhancing both our operational capabilities and financial standing. This partnership has truly elevated the standard of care we provide in behavioral health.
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52%
Reduction in No-Show Appointments Within 12 Months
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380%
Client Revenue Growth Over a Ten-Year Partnership
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53%
Reduction in Depression Rates Within 180 Days of Treatment
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36%
Reduction in Anxiety Within 180 Days of Treatment
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60%
Decrease the Urge to Use Opioids Within 180 Days of Treatment
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50%
Decrease the Urge to Use Alcohol Within 180 Days of Treatment
Quality Improvement Playbook
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Identify Metrics & Benchmarks
• Process Metrics
• Outcome Metrics
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Create A Current State Process Map
• Establish Baseline Measurement
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Opportunities For Improvement Identified
• Prioritize Opportunities
• Facilitate Change
• Leadership Change
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Develop Project Charter
• Identify Project Team
• Finalize Goals
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Identify Gaps In Current State
• Utilize Lean Sigma & PDSA
• Conduct Analysis To Understand Gaps
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Implement Sustainable Processes
• Monitor Success
• Assess Value
Comprehensive Mental Health Services
At Shepard Health, we PRIORITIZE PEOPLE. We ensure our platform is user-friendly and accessible for all skill levels. Our team provides hands-on support, helping your team quickly become proficient and empowered to deliver top-quality care. Our commitment extends beyond technology—we build lasting partnerships that achieves goals.
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Analytics, AI, and Data Warehousing
Your people are your most expensive asset, and a large portion of their time is dedicated to collecting data. It is time to unlock the power of your data with Shepard Health.
Our solutions are built with behavioral health providers and payors in mind.
• Integrate data across multiple systems
• Launch interactive dashboards
• Send real-time messages to patients and staff
It is time to start utilizing your data in a way that enhances patient care, revenue streams, and operational effectiveness.
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Quality Improvement
At Shepard Health, we believe that data alone is not enough—value is achieved when your organization can utilize your data to significantly impact key performance indicators.
Our quality improvement services focus on turning data into actionable improvements across your organization. Our team of expert guides and coaches your staff to achievable process that enhance patient outcomes, boost operational efficiency, and elevate overall performance.
Together, we establish a culture of continuous improvement, where data-driven decisions lead to sustainable success.
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Process Improvement
In today’s healthcare landscape, where workforce turnover is common, the need for effective, trainable processes is critical. Shepard Health focuses on creating workflows that are easy for new staff to learn and consistently execute, ensuring high-quality care regardless of experience level.
Our FIXXER™ platform standardizes these processes, reducing variability and ensuring all patients receive the same high standard of care. This consistency not only improves patient outcomes but also enhances provider satisfaction and organizational efficiency.
By optimizing processes, Shepard Health helps healthcare organizations maintain excellence, even during times of staff turnover, leading to better outcomes for patients, providers, and the organization as a whole.
Our Mission & Purpose
At Shepard Health, we believe that every organization, no matter its size or budget, deserves the tools to provide equitable, personalized, & outstanding care. Shepard Health fills this void by delivering a suite of comprehensive services that include analytics, quality enhancement, & process optimization.
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To democratize access to advanced analytics and process improvement methodologies, ensuring behavioral health organizations can achieve their highest potential in patient care, financial sustainability, and operational success. We believe in a future where every organization, regardless of size or budget, has the resources to make data-driven decisions and implement effective quality and process improvement.
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At the heart of Shepard Health lies a steadfast commitment to improving patient outcomes and operational efficiencies within the behavioral health sector. Our approach is collaborative, innovative, and tailored to meet the unique needs of each organization we partner with. Integrity, excellence, and compassion guide us in every project we undertake, as we strive to make a lasting impact on the communities we serve.
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Comprised of specialists recruited from elite academic medical centers, each member brings a wealth of experience and a deep commitment to transforming behavioral health organizations. From data scientists to process improvement experts, our team is uniquely equipped to drive meaningful change.
Meet Our Expert Team
Our experienced and compassionate team of licensed professionals is dedicated to providing you with the highest quality mental health care.
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John Shepard
CO-FOUNDER & CEO
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Shiv Kirat Deol
COO
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Eston Harden
CTO
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Rajesh Shetty
CO-FOUNDER & SENIOR ADVISOR
Take the First Step Today
At Shepard Health, we are committed to transforming behavioral health care through innovative solutions. Whether you're seeking to enhance your organization's capabilities or need expert advice on analytics and process improvements, we're here to help. Reach out to connect with our experts and gain insights and innovative solutions tailored to your needs.
Email Our Team
info@shepardhealth.com
Ready to Transform Behavioral Health Care?
Connect with our experts today for insights and solutions tailored to your needs.