Shepard Health
Optimize Behavioral Health Outcomes and Maximize Revenue with Cutting-Edge Analytics
and Process Excellence in 90 Days
What We Do
Welcome to Shepard Health, your partner in advancing behavioral health outcomes. Our 90-day program transforms organizations by enhancing skills, fostering collaboration, and developing robust strategies.
Starting with goal-setting and advancing through skill enhancement and team collaboration, we ensure your staff is equipped to handle the complexities of modern healthcare. Our approach includes strategy development and outcome-based performance metrics, supported by real-time EHR integration and predictive analytics using our proprietary platform FIXXER™. This ensures your operations not only meet but exceed industry standards.
Lead your organization towards innovative healthcare solutions that seet new standards in behavioral health.
Our innovative solutions empower front-line providers with simplified checklists, interactive dashboards and advanced analytics.
Streamline decision-making and enhance strategic insights with our 90-day program, focused on quality improvement and process enhancement.
Results
Albert Senella, CEO Tarzana Treatment Centers
“Working with Shepard Health has been an extraordinary experience. The analytics and quality improvement expertise they brought to our operations have significantly boosted our clinical outcomes, enhancing both our operational capabilities and financial standing. This partnership has truly elevated the standard of care we provide in behavioral health. In a short time, we saw:
20% increase in revenue
40% reduction in No-Show Appointments
22% reduction in depression rates
18% reduction in anxiety
25% decrease in the urge to use opioids
33% decrease in the urge to use alcohol
Save $1.2+ Million
Solution to Reduce Patients Leaving Against Medical Advice (AMA)
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Patients who leave treatment AMA jeopardize their well-being and strain medical facilities by heightening bed occupancy variance. AMA discharges lead to increased costs, lower revenue, and negative clinical outcomes. Patients leaving AMA pose a critical challenge to providers
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Shepard Health's solution delivers significant benefits, including a 20% drop in unplanned discharges and a 15% reduction in bed occupancy variance. This results in $1.2 million in annual savings and revenue enhancement. Overall, it improves patient care and operational efficiency, marking a pivotal shift towards sustainable healthcare practices.
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Employing real-time dashboards and alerts, Shepard Health identifies patients at risk of AMA discharge, facilitating proactive interventions and streamlined workflows. Utilizing Lean Sigma methodologies to refine treatment and operational protocols results in reduced unplanned discharges, stabilized bed occupancy rates, and mitigated revenue loss, thereby enhancing patient outcomes and operational efficiency
50% Reduction in No-Show Appointments Save $2.3 Million Annually
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Two studies conducted at a large family practice center and ambulatory pediatric practice estimated no shows were 31% to 38% of all scheduled appointments. The financial impact of a single no-show appointment on average is $196. A healthcare facility with 100,000 annual appointments will experience a loss in revenue of $6.08 million annually.
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Our customers have decreased their no-show rate by 17% in the first 6 months and 52% over 12 months. Organizations with 100,000 annual appointments with a no-show rate of 23% prior to engaging with Shepard Health, can eliminate 12,000 no-show appointments per year and generate more than $2.3 million dollars in revenue and cost reduction.
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Shepard Health can connect to your existing EHR and notify patients of their upcoming appointments via secure email, text, phone call or mail. Patients can respond via text to confirm, cancel or reschedule their appointment. If a patient needs to cancel their appointment, Shepard Health can automatically rebook the canceled appointment.
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Unlock the power of your data with Shepard Health's advanced analytics and interactive dashboards. Our solutions are built with behavioral health providers and payors in mind. Transform complex and disparate data into clear insights. Create data-driven decisions that enhance patient care, revenue streams, and operational effectiveness. Eliminate the last-minute scramble to collect data for grants, payors, or regulators. Drive patients and referrals to your practice by linking your processes to enhanced outcomes. Identify trends by directors, departments, or staff members. Monitor key metrics and optimize processes using the latest information to drive systemic improvement and achieve strategic goals.
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At Shepard Health, we believe that data alone is not enough—value is achieved when your organization can utilize your data to significantly impact key performance indicators. Our quality improvement services focus on turning data into actionable improvements across your organization. We help you leverage insights to enhance patient outcomes, boost operational efficiency, and elevate overall performance. By pinpointing specific areas for enhancement and implementing targeted strategies, we ensure that your data does more than inform—it transforms. Together, we establish a culture of continuous improvement, where data-driven decisions lead to sustainable success.
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Shepard Health’s Lean Sigma Performance Improvement services are designed to meticulously map your organization's current state, pinpointing bottlenecks and inefficiencies that hinder performance. Through a series of short and informative workshops, we partner with your organization to establish future state processes that not only maximize revenue and minimize costs but also optimize operational efficiency. We focus on enhancing the quality of care your organization provides, with improvements that are substantiated by objective data. Through our Lean Sigma approach, we empower your team to achieve sustainable excellence in every facet of your operations.
Services
Data Analytics and Interactive Dashboards
Harness the full potential of your data with Shepard Health's extensive library of over 150 metrics, offering tailor-made analytics and data warehousing solutions designed specifically for behavioral health facilities.
Quality Improvement: From Insights to Impact
Simply having access to data and analytics is not enough; the real objective is to use this information to enhance clinical care, financial stability, and organizational efficiency.
Lean Sigma Process Improvement
At the heart of our approach are our Lean Sigma experts, who specialize in guiding your team from the present state to an optimized future, ensuring your organization thrives on efficiency and quality.
At Shepard Health, we identified a crucial challenge in the behavioral health field: the significant divide between the demand for specialized analytics and the availability of improvement methodologies. Guided by our belief that every organization, no matter its size or budget, deserves the tools to provide outstanding care, Shepard Health fills this void by delivering a suite of comprehensive services that include analytics, quality enhancement, and process optimization.
Purpose
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To democratize access to advanced analytics and process improvement methodologies, ensuring behavioral health organizations can achieve their highest potential in patient care, financial sustainability, and operational success. We believe in a future where every organization, regardless of size or budget, has the resources to make data-driven decisions and implement effective quality and process improvement.
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At the heart of Shepard Health lies a steadfast commitment to improving patient outcomes and operational efficiencies within the behavioral health sector. Our approach is collaborative, innovative, and tailored to meet the unique needs of each organization we partner with. Integrity, excellence, and compassion guide us in every project we undertake, as we strive to make a lasting impact on the communities we serve.
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Comprised of specialists recruited from elite academic medical centers, each member brings a wealth of experience and a deep commitment to transforming behavioral health organizations. From data scientists to process improvement experts, our team is uniquely equipped to drive meaningful change.
Meet the Team
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John Shepard
CO-FOUNDER & CEO
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Shiv Kirat Deol
COO
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Mike Mojarrad
CO-FOUNDER & CTO
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Eston Harden
VICE PRESIDENT OF DATA ANALYTICS
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Rajesh Shetty
CO-FOUNDER & SENIOR ADVISOR
Get in Touch with Shepard Health
At Shepard Health, we are committed to transforming behavioral health care through innovative solutions. Whether you're seeking to enhance your organization's capabilities or need expert advice on analytics and process improvements, we're here to help. Reach out to connect with our experts and gain insights and innovative solutions tailored to your needs.