Shepard Health

How can I reduce my no-show appointments?

Automate appointment notifications, reduce no-show appointments by 50%, and generate $2 million in revenue.

About

Problem | Studies estimate no shows were up to 38% of all scheduled appointments. The financial impact of a single no-show appointment on average is $196. A healthcare facility with 100,000 annual appointments will experience a loss in revenue of $6.08 million annually due to no-show appointments.

Outcome | Using FIXXER™ our customers have decreased their percent no show rate by 17% in the first 6 months and 52% over a 12-month span. Assuming 100,000 annual appointments with a no-show rate of 23% prior to using FIXXER™, facilities can expect to eliminate 12,000 no show appointment per year and generate more than $2.3 million dollars in revenue and cost reduction.

Solution| FIXXER™ can connect to your existing EHR and notify patients of upcoming appointments via secure email, text, phone call, or mail. Patients can respond via text to confirm, cancel, or reschedule their appointment. If a patient would like to cancel their appointment, FIXXER™ can utilize a “Stand-By” list of patients who need immediate care, and automatically rebook the cancelled appointment.

 

Downloads

Download (PDF) Reduce Your No-Show Appointment | White Paper

Download (PDF) Reduce Your No-Show Appointment | Presentation

Citations

  1. Xakellis GC, Jr, Bennett A. Improving clinic efficiency of a family medicine teaching clinic. Fam. Med. 2001;33:533–538.

  2. Moore CG, Wilson-Witherspoon P, Probst JC. Time and money: effects of no-shows at a family practice residency clinic. Fam. Med. 2001;33:522–527.

  3. Clark J. Appointment cancellation options-a new system to help decrease no-show appointments. IACH Informer. 2006

  4. Lin C-L, Mistry N, Boneh J, Li H, Lazebnik R. Text Message Reminders Increase Appointment Adherence in a Pediatric Clinic: A Randomized Controlled Trial. International Journal of Pediatrics. 2016;2016:8487378. doi:10.1155/2016/8487378

  5. Kheirkhah P, Feng Q, Travis LM, Tavakoli-Tabasi S, Sharafkhaneh A. Prevalence, predictors and economic consequences of no-shows. BMC Health Services Research. 2016;16:13. doi:10.1186/s12913-015-1243-z.